Everything you need to know about how your personal data is collected, stored, and kept secure — all explained here in plain, simple English.
All data transfers at eb33 are secured with 256-bit SSL encryption. From your login credentials to payment data — everything is fully protected.
Your personal data is stored on internationally certified secure servers, with multiple layers of security in place to prevent unauthorized access.
Eb33 never sells your personal data to third parties. Protecting your privacy is both our ethical commitment and legal obligation.
We only collect information that is strictly necessary to operate our services. We do not request unnecessary or excessive data.
You may request to view, update, or delete your data at any time. You retain full control over your personal information.
Eb33 regularly updates its privacy policy to keep pace with changes in law and technology. Users are notified whenever changes are made.
Eb33 (hereinafter referred to as "we", "the Platform", or "the Company") places the highest priority on user privacy. This Privacy Policy explains what data we collect, how we use it, and the steps we take to safeguard your personal information.
This privacy policy applies to the eb33 website (https://eb33.ws), the mobile app, and all associated services. By using our platform, you are deemed to have agreed to this privacy policy. This policy, along with our Terms & Conditionstogether form a complete agreement.
This policy applies equally to all registered users, visitors, and prospective users in Bangladesh and all other regions where eb33 operates.
Eb33 only collects information necessary to operate our services. Avoiding unnecessary or sensitive data collection is a core principle of our policy.
You provide the following information when registering, completing KYC verification, or contacting support:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Full Name | Account Identity & KYC Verification | Yes |
| Date of Birth | Age verification (18+) | Yes |
| Mobile Number | OTP Verification & Payment Integration | Yes |
| Email Address | Account Communications & Notifications | Yes |
| National ID Number | KYC Verification (Prior to Withdrawal) | Yes, for withdrawals |
| Payment Information (bKash/Nagad number) | Transaction Processing | Yes, for transactions |
Certain information is collected automatically while you use eb33:
Eb33 uses collected data solely for specified and legitimate purposes. Your information is never used for any purpose beyond what is outlined in this privacy policy.
Eb33 may send you promotional messages. You can opt out at any time from your account settings. Essential service-related messages (such as transaction confirmations) cannot be disabled.
Eb33's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
| Cookie Type | Purpose | Can it be disabled? |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security tokens | No (required for the service) |
| Functional Cookies | Remembering language preferences and theme settings | Yes |
| Analytics Cookies | Collecting site usage statistics | Yes |
| Marketing Cookies | To show you relevant ads and offers | Yes |
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Eb33 never sells your personal data. However, limited information may be shared with trusted third-party partners where necessary to operate our services.
Eb33 only works with third-party partners who strictly adhere to data protection standards. Data privacy agreements are in place with all such partners.
Eb33 does not retain your data indefinitely. Once the intended purpose has been fulfilled or the retention period has elapsed, your information is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information (active accounts) | For as long as the account remains active |
| Transaction Records | 7 years from the date of the transaction |
| KYC Verification Documents | 5 years after account closure |
| Cookies & Session Data | At end of session or after a maximum of 1 year |
| Support Contact History | 3 years after resolution |
| Marketing Communications (Upon Consent Withdrawal) | Within 30 days of the withdrawal request |
Certain data may need to be retained beyond the above period for legal reasons. Users will be notified in such cases.
Eb33 believes you should have full control over your own data. The following rights apply to all users:
You may request to view any personal data eb33 holds about you at any time.
If any of your information is incorrect or outdated, you may request a correction.
After account closure, you may request deletion of your data, except where retention is required by law.
You may object to the use of your data for marketing or any specific purpose.
You may request a download of your data in a standard format (CSV or JSON).
In certain circumstances, you may request that we restrict the processing of your data.
To exercise any of the rights listed above, support@eb33.wsor email us at Help Centre page. We will respond within 30 business days.
Eb33 employs industry-leading security technology to protect your personal data. Our security infrastructure is regularly audited by independent third parties.
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Eb33 is strictly an adults-only platform. Registration and gaming by anyone under 18 is completely prohibited. We take the following measures to enforce this policy:
If a parent or guardian believes their child has registered on eb33, please contact us immediately at the support@eb33.wsto get in touch with us. We will take immediate action.
Eb33 may update this privacy policy from time to time due to changes in law, technology, or business operations. When the policy changes, users will be notified in the following ways:
Continued use of eb33 after an update is considered acceptance of the revised Privacy Policy. If you do not agree, you always have the option to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We take every message seriously.
| Contact Method | Description | Response Time |
|---|---|---|
| support@eb33.ws | Within 48 hours | |
| Live Chat | Help Centre Available on page | Instant (24/7) |
| FAQ | FAQ View Page | — |
To file a formal complaint, send us an email with "Privacy Complaint" in the subject line. We will provide a final response within 7 business days.
Your privacy is fully protected at eb33. With industry-standard encryption and strict data protection practices, we've got you covered. Open your account today and enjoy gaming on a platform you can trust.